Corrective and Preventive Actions

Reduce the number of corrective actions using tools that can identify the root cause of a problem, and establish countermeasures to prevent the recurrence of actual and potential problems.

Seminar Content
An Overview of Corrective and Preventive Actions

  • ISO/TS 16949 and ISO 9001: 2008 Requirements
  • Establishing Effective Procedures and Forms
  • Prioritizing Corrective and Preventive Actions

Corrective Actions

  • Defining Corrective Actions
  • Handling Customer Complaints
  • Determining the Scope for Corrective Actions
  • The Scope of Cause Analysis
  • A Sample Corrective Action Procedure
  • What Registrars Look for in Corrective Actions

Preventive Actions

  • Sources of Information
  • Defining Preventive Actions
  • Identifying Preventive Actions
  • A Sample Preventive Action Procedure
  • Verification of Effectiveness over Time
  • Submission for Management Review
  • What Registrars Look for in Preventive Actions
  • Management Reviews

Identifying Causes and Solutions

  • Root Cause Analysis
  • Identifying Corrective and Preventive Actions
  • Verification of Effectiveness over Time

Integrating Corrective and Preventive Actions

  • Document and Data Control
  • Internal Audits
  • Continuous Improvement Activities

To request a quote, contact:
Elena O'Connor, On-site Programs
Phone: (734) 487-4926

 
   


Eastern Michigan University
Center for Quality
103 Boone Hall
Ypsilanti, MI 48197
Barbara Hopkins, Director


Phone: (734) 487-2259
Toll Free: (800) 932-8689
Fax: (734) 481-0509

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