Identifying,
Mapping and Improving Your Key Business Processes
This seminar will teach you how to identify, map and measure
the efficiency and effectiveness of your organization's processes
and apply apropriate tools to make them best-in-class. Use as
a first step to benchmarking or implementing an ISO 9001:2008
QMS.
Seminar Content
Part I Defining Key Processes
The Process Approach and Process Management
Why the Process Approach?
Processes, Quality and Profits
Defining Your Processes and Identifying Your Key Business
Processes
Definitions
Classifying Processes
Identifying Your Core Processes
Identifying Strategic Processes
Mapping Your Key Processes
Using Flowcharts to Document Your Key Business Processes
Creating Effective Flowcharts: A Step-by-Step Approach
Measuring Process Performance and Identifying Improvement
Opportunities
Measuring Process Performance
Understanding Customer Expectations
Identifying Performance Gaps
Part II The Improvement Process
Planning Your Improvement Projects
Selecting Improvement Targets and Setting Targets
Identifying Critical Control Points
Developing Deployment Plans
Estimating Financial Impact
Implementing Your Improvement Projects
Deployment Teams
Developing and Implementing Work Center Action Plans
Setting Personal Goals and Tasks
Monitoring, Reporting and Verifying Results
To request a quote, contact:
Elena O'Connor, On-site Programs
Phone: (734) 487-4926
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