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8D Team Problem-solving

Learn a thorough and powerful approach to achieving high-impact team problem solving. Participants gain hands-on experience through a case study workshop applying the eight-step problem-solving methodology.

Seminar Content
Team-building and group dynamics
Three stages of team development
Effective listening to build trust
Conflict management
Team consensus
Brainstorm, organize and prioritize information (workshop)

Effective meetings
Creating the effective team
The effective team member
Team member assignments
Managing team members
The meeting agenda
The meeting critique

Eight-step case study workshop
Management focus
Problem and team selection- Step 1
Three problem types
Analyze the process; problem description- Step 2
Select verify a short-term solution- Step 3
Identify and verify root cause- Step 4
Understanding the failure sequence
Select and verify a long-term solution- Step 5
Technical versus behavioral solutions
Gain management's support and implement the solution- Step 6
How to reduce the risk failure
Standardize the management process- Step 7
Do not recreate the problem in the future
Congratulate the team

Who Should Attend
Managers and employees at all level of the organization who will be involved in problem solving and improvement activities

Related Seminars
Corrective and Preventive Actions
Executive Management of Business Improvement w/QOS

Seminar Fee: $595
All meals, excluding dinner, are included.

Each participant will receive a comprehensive manual and a Certificate of Completion at the close of the seminar.



 
   


Eastern Michigan University
Center for Quality

103 Boone Hall
Ypsilanti, MI 48197
Barbara Hopkins, Director


Phone: (734) 487-2259
Toll Free: (800) 932-8689
Fax: (734) 481-0509

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